We’re halfway through 2023, and we’re seeing no shortage of requests for help in building new integrations. With more health IT companies bringing novel solutions to address the myriad problems the healthcare industry faces, it’s no surprise that integrations remain a key concern for healthcare leadership.
We reviewed our own data for the year and found the following integrations were the most commonly requested.
#1 – Billing Integrations
It’s no surprise that these are the most requested: everyone wants to get paid. Without a strong mechanism to generate and process claims, healthcare organizations will slowly lose money over time. A good integration can help any healthcare organization ensure they’re paid for their work.
#2 – Lab Order Integrations
With 70% of the world’s healthcare data being generated by laboratories, it’s no wonder that laboratories are staying busy as they continue pivoting away from COVID and focus on higher complexity testing. With newer testing technologies rolling out, labs are seeing growth in the demand for their services, and an easy ordering and resulting process demands a well-executed integration.
#3 – Patient Record Integrations
As more healthcare analytical tools (AI-assisted or not) come out to monitor patients and patient populations, access to health records continues to be important. While utilization of FHIR promises big things for healthcare, legacy HL7 standards continue to reign supreme as the default method of sharing health records.
#4 – Scheduling Integrations
With the drive in Digital Front Door software (check our Gartner’s Hype Cycle for Healthcare Providers, 2022), we’re seeing a lot of demand in integrating these point solutions with various EHR/EMR platforms to improve the patient journey and experience. A seamless appointment booking experience for the patient and provider staff requires the front-end and back-end software to work nicely together.
#5 – Reportable Infectious Disease Integrations
In healthcare, regulatory compliance is ever-present, and with COVID-19 in the rearview mirror, COVID labs are pivoting to expand to more traditional testing. With great (testing) power comes great (reporting) responsibility, and these labs need to share reportable infectious disease data with federal, state, and local government agencies. As newer labs expand their testing capabilities, their reporting requirements expand as well.
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